Refund Policy

2. Hygiene : Concerns: Due to hygiene and safety reasons, once a product has been delivered, it cannot be returned or replaced. This policy is in place to ensure the health and wellbeing of all our customers.
3. Return : Eligibility: Only wrong or damaged products are eligible for return. If you receive a product that is incorrect or damaged, you may initiate a return process within 3 days of receiving the item.
4. Valid Proof: To initiate a return for a wrong or damaged product, you must provide valid proof in the form of a video that clearly shows the wrong or damaged item received. This video will help us verify the issue and process your return request promptly.

 Return Process:

1. Contact: Customer Support: If you have received a wrong or damaged product, please contact our customer support team within 3 days of receiving the item. You can reach out to us through the contact details provided on our website.
2. Provide Video Evidence: When contacting customer support, make sure to provide the video evidence of the wrong or damaged product as per our policy. This video should clearly showcase the issue with the received item.
3. Verification and Approval: Our team will review the video evidence provided by you to verify the issue. Once the verification is complete, and the issue is confirmed, we will approve your return request.
4. Return Instructions: If your return request is approved, our customer support team will provide you with further instructions on how to proceed with the return. This may include information on packaging the item securely and arranging for its pickup or shipment.
5. Refund or Replacement: Upon receiving the returned item and verifying its condition, we will process either a refund or replacement, based on your preference and product availability.

Important Notes:

• The return request for wrong or damaged products must be initiated within 3 days of receiving the item.
• The video evidence provided should clearly show the issue with the received item.
• Products returned must be in their original packaging and condition.
• Refunds or replacements will be processed once the returned item is received and verified.